Terms of service
Welcome to TwoRoots. These Terms of Service govern your access to and use of the TwoRoots website, including browsing, purchasing products, and using any services provided through the website.
By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.
1.About Two Roots
Two Roots is operated by Shree Sakthi & Co.
Registered/Business Address:
3/210, Valasu, P. Mettur (Po.),
Mallur (Via), Rasipuram (Tk.),
Namakkal (Dt.) – 636 203,
Tamil Nadu, India – 636 203.
Phone: +91 9787887599
Email: info@tworoots.in
2. Use of the Website
By using this website, you confirm that:
· You are legally capable of entering into a binding agreement.
· The information you provide during registration or checkout is accurate and complete.
· You will use the website only for lawful purposes.
· You will not misuse, disrupt, or attempt to gain unauthorized access to the website or its systems.
· We reserve the right to restrict or terminate access to the website if we believe these Terms of Service have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, nutritional information, availability, and other details displayed on the website are accurate.
However:
· Product images are for representation purposes and actual packaging may vary.
· Colours, appearance, size, and packaging may differ slightly from images shown online
· Product availability may change without prior notice.
We reserve the right to correct errors or inaccuracies in product information.
4. Product Prices
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed at any time without prior notice.
Applicable taxes, shipping charges, discounts, or other charges will be displayed during checkout, wherever applicable.
5. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered confirmed only after successful payment verification and order confirmation by TwoRoots.
We reserve the right to:
· Accept or reject an order.
· Cancel an order due to product unavailability.
· Cancel an order where pricing or product information contains an error.
· Cancel orders suspected of fraudulent or unauthorized activity.
· Limit quantities of products purchased by a customer.
If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund/Cancellation Policy.
6. Payments
Payments may be processed through third.party payment gateways or other payment methods made available on the website.
You agree to provide accurate payment and billing information.
TwoRoots does not store complete payment card details unless expressly stated and permitted by applicable law and payment.processing requirements.
We are not responsible for technical issues or failures caused by third.party payment service providers.
7. Shipping and Delivery
Orders will be processed and delivered according to our Shipping Policy.
Delivery timelines provided on the website are estimates and may vary depending on location, courier availability, weather, transportation conditions, holidays, and other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information.
8. Cancellation, Returns and Refunds
Order cancellation, returns, replacements, and refunds are subject to our applicable Cancellation, Return and Refund Policy.
Certain products may not be eligible for return due to their nature, hygiene requirements, food.safety considerations, or applicable law.
Customers are requested to review the relevant policy before placing an order.
9. Food and Product Safety
Customers should carefully read the product packaging, ingredients, allergen information, storage instructions, usage instructions, and expiry/best.before information before consuming or using a product.
Products should be stored according to the instructions provided on the product packaging.
TwoRoots shall not be responsible for issues arising from improper storage, handling, misuse, or consumption of products contrary to the instructions provided.
10. Intellectual Property
All content available on the website, including but not limited to:
- Logos
- Brand names
- Product images
- Photographs
- Graphics
- Text
- Product descriptions
- Videos
- Website design
- Software and other materials
is owned by or licensed to TwoRoots and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission.
11. User Content
If you submit reviews, feedback, photographs, comments, testimonials, or other content through the website, you agree that the content is lawful and does not infringe the rights of any third party.
By submitting such content, you grant TwoRoots permission to use, reproduce, publish, and display the content for legitimate business, marketing, or promotional purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.
12. Promotions and Discounts
From time to time, TwoRoots may offer promotional codes, discounts, contests, or special offers.
Promotional offers may:
· Have specific validity periods.
· Be subject to product or order restrictions.
· Not be combined with other offers.
· Be modified or withdrawn without prior notice.
Additional terms may apply to individual promotions.
13. Third.Party Services and Links
Our website may contain links to or integrate with third.party services, including payment gateways, delivery partners, analytics services, social media platforms, or other external services.
TwoRoots is not responsible for the content, availability, security, privacy practices, or policies of third.party websites or services.
Your use of third.party services may be subject to their respective terms and policies.
14. Website Availability
We make reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that the website will always be:
· Available without interruption.
· Free from errors.
· Free from viruses or other harmful components.
· Compatible with every device or browser.
We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.
15. Limitation of Liability
To the maximum extent permitted by applicable law, TwoRoots shall not be liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the website or products purchased through the website.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. Indemnification
You agree to indemnify and hold harmless TwoRoots, its owners, employees, representatives, and service providers from claims, losses, damages, liabilities, and expenses arising from:
· Your violation of these Terms.
· Your misuse of the website.
· Your violation of applicable laws.
· Your infringement of third party rights.
· Information or content submitted by you.
17. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using the website, you acknowledge that you have read and understood the Privacy Policy.
18. Changes to These Terms
TwoRoots reserves the right to update or modify these Terms of Service at any time.
Changes will become effective when the revised terms are published on the website.
Your continued use of the website after changes are published constitutes your acceptance of the revised Terms.
19. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms or your use of the website shall be subject to the applicable courts having jurisdiction over the business location of TwoRoots, subject to applicable law.
20. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Shree Sakthi & Co.
3/210, Valasu, P. Mettur (Po.),
Mallur (Via), Rasipuram (Tk.),
Namakkal (Dt.) – 636 203,
Tamil Nadu, India – 636 203.
Phone: +91 9787887599
Email: info@tworoots.in
