Shipping policy
Effective Date: September 2026
At Two Roots, we are committed to ensuring that your orders are packed carefully and delivered to you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1.Order Processing
Orders are processed after successful confirmation of payment.
Orders are generally dispatched within 1–3 business days from the date of order confirmation.
Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
Once your order has been dispatched, you will receive shipping or tracking details through the contact information provided during checkout.
2.Delivery Time
· Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location.
· Delivery timelines may vary for remote locations, areas with limited courier connectivity, or during peak shopping periods.
· Delivery dates are estimates and may be affected by circumstances beyond our control, including weather conditions, transportation delays, natural disasters, strikes, or courier-related issues.
3.Shipping Charges
· Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
· Any applicable free-shipping offers will be clearly mentioned on the website or during checkout.
· Shipping charges may vary depending on the order value, delivery location, package weight, or promotional offers.
4.Delivery Areas
We currently aim to deliver orders across serviceable locations in India.
Delivery availability may depend on the PIN code and courier serviceability. If your location is not serviceable, you will be informed during the ordering process.
5.Order Tracking
Once your order has been dispatched, tracking details may be shared through email, WhatsApp, SMS, or other available communication channels.
Customers can use the tracking information provided to check the current status of their shipment.
6. Incorrect Address or Contact Details
Customers are responsible for providing accurate delivery information, including:
· Full name
· Complete delivery address
· PIN code
· Valid mobile number
· Valid email address
TwoRoots will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.
7.Delayed or Failed Delivery
If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order number.
We will coordinate with the relevant courier partner to investigate the shipment and provide an update.
8.Damaged Package
We take care to pack our products securely before dispatch.
If you receive a package that appears damaged, opened, tampered with, or otherwise compromised, please:
1. Take photographs or videos of the package before opening it, wherever possible.
2. Keep the original packaging and product intact.
3. Contact us as soon as possible with your order details and supporting photographs/videos.
This will help us investigate the issue and determine the appropriate resolution.
9.Missing or Incorrect Items
If an item is missing from your order or you receive an incorrect product, please contact us within 48 hours of delivery.
Please provide your order number and relevant photographs/videos so that our team can verify and resolve the issue.
10.Delivery Attempts
Our courier partners may make multiple delivery attempts. Customers are requested to remain available at the provided delivery address and ensure that the registered phone number is reachable.
If the shipment is returned to the sender after unsuccessful delivery attempts, re-shipping may be subject to additional charges.
11.Changes to Shipping Address
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Address changes may not be possible once the order has been packed or dispatched.
12.Contact Us
For questions regarding your order or shipping, please contact us:
Shree Sakthi & Co.
3/210, Valasu, P. Mettur (Po.),
Mallur (Via), Rasipuram (Tk.),
Namakkal (Dt.) – 636 203, Tamil Nadu, India.
Phone: +91 9787887599
Email: info@tworoots.in
We will be happy to assist you with your shipping-related queries.
